Post-Mortem Summary:
The GovWise front-end service experienced timeouts across all regions due to an outage at the service provider's infrastructure. João Domingues promptly acknowledged the incident, coordinated directly with the provider, and monitored resolution progress. After the provider restored services, the monitors recovered quickly. The incident automatically resolved following the established waiting period.

Incident Timeline:

• 12:26 PM IST: Timeout errors reported for app.govwise.ai (Australia and North America)
• 12:29 PM IST: Timeout error reported for Europe; incident officially begins
• 12:31 PM IST: João Domingues acknowledged the incident
• 12:34 PM IST: João Domingues provided a status update indicating major outage at provider side; ongoing monitoring and coordination
• 12:37 PM IST: Monitor recovered in Europe and North America
• 12:40 PM IST: Monitor recovered in Australia; initiated auto-resolution waiting period
• 12:43 PM IST: Incident auto-resolved

Systems seem to be recovering, we are still monitoring the resolution closely.

Major outage caused by service provider and acknowleged by that same provider. GovWise team is monitoring the issue and is in contact with the provider to accelerate the resolution.