Post-Mortem Summary:
The GovWise front-end service experienced timeouts across all regions due to an outage at the service provider's infrastructure. João Domingues promptly acknowledged the incident, coordinated directly with the provider, and monitored resolution progress. After the provider restored services, the monitors recovered quickly. The incident automatically resolved following the established waiting period.
Incident Timeline:
- 12:26 PM IST: Timeout errors reported...